English
简体中文
Русский
The company's business philosophy is "customer satisfaction, quality first, achievement of staff, safety first", from production to acceptance with thoughtful service, reliable product quality to provide you with a quality experience.
In addition to the company's designated logistics, air and rail transport methods can be used to respond to the special needs of customers
Upon delivery of the product, the company can provide proof of product quality and technical documentation or information for acceptance requirements
On-site or remote guidance for installation and commissioning to ensure normal operation of the product; after commissioning and operation, the company participates in the overall acceptance
The company will be the first to deal with the acceptance of the quality of the goods until acceptance, the costs incurred during the period will be borne by the company
Inspection of qualified products, free of charge within 18 months of rated operation; outside the guarantee period, provide products with paid lifetime maintenance
During the warranty period, the company is responsible for repairing and replacing defective products free of charge if the damage, defect or failure of the equipment is caused by product defects.
Responding to customers' maintenance needs within one hour of receiving a complaint, the company's after-sales service centre and each after-sales outlet are responsible for after-sales and technical advisory services in each region, with professional after-sales engineers providing technical advisory services for customers.
Repair service instructions
Rapid Service Response
The company received the user emergency repair notice, the need for door-to-door service, after-sales service personnel will be within the specified time to the scene to deal with the problem, until the troubleshooting:.
a) arrive at the scene within 24 hours in Wenzhou.
b) to the scene within 48 hours in Zhejiang Province.
c) arrive on site within 72 hours outside Zhejiang Province.
d) where the parties have agreed, the agreed time shall prevail
e) In the event of force majeure, as otherwise agreed.
a) Within the stipulated warranty period (18 months), all quality problems are covered by the "three guarantees" (refund, exchange and repair); beyond the warranty period, repair costs are calculated according to the cost of parts.
b) For products that are large, bulky or inconvenient to transport, the two sides can appoint technicians to repair them.
c) The service costs arising from quality incidents within the warranty period shall be borne by the responsible unit; for quality incidents outside the warranty period, the service costs shall be borne by the customer; for quality incidents caused by improper use by the customer, the service costs shall be borne by the customer.
